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Cancelling

KS2
Newbie
Posts: 1
Registered: ‎07-11-2023

Cancelling

‎07-11-2023 8:17 PM

Hello, I am moving from plusnet over to lightning fibre. Lightning fibre have told me I need to handle to cancelling of my plusnet account. When I call do I need to request a cease of service or a switching provider? Thank you
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jab1
Legend
Posts: 19,265
Thanks: 6,325
Fixes: 290
Registered: ‎24-02-2012

Re: Cancelling

‎07-11-2023 8:27 PM

I am guessing 'Lightening' are an FTTP provider and you are currently on FTTC? In this case, I think they are correct. As this is a change of technology to an altnet, I suggest you wait until their service is up and running before contacting PN and requesting a 'cease of service'.

John
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