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Change account username?

andy_wfuk
Hooked
Posts: 5
Registered: ‎16-07-2024

Change account username?

Hello

 

Is it possible to change the username associated with my plusnet account (not forum, the actual account)?

 

I now have a static IP and I noticed that the reverse lookup on this points to [my_username].plus.com

 

Unfortunately, I have used much of my real name for the username, so it's not exactly ideal from a privacy or security point of view.

 

Thanks

5 REPLIES 5
MisterW
Superuser
Superuser
Posts: 16,129
Thanks: 6,131
Fixes: 442
Registered: ‎30-07-2007

Re: Change account username?

@andy_wfuk 

Is it possible to change the username associated with my plusnet account

In a word, No.

I now have a static IP and I noticed that the reverse lookup on this points to [my_username].plus.com

It is however possible to request that the rDNS is changed to <ip address>.plus.com.

You could either start a new thread or hope that a staff member responds here

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

andy_wfuk
Hooked
Posts: 5
Registered: ‎16-07-2024

Re: Change account username?

Thank you, hopefully a staff member will see this and change my rDNS.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: Change account username?

Hi @andy_wfuk What would you like us to change that to? 

 

A common thing if you just want the username redacted is to have it as "IP".plus.com

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
andy_wfuk
Hooked
Posts: 5
Registered: ‎16-07-2024

Re: Change account username?

Hi @adamwalker 

 

Yes please, [my_ip_address].plus.com would be great.

 

Many thanks

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: Change account username?

Cheers, I've raised a task for you and that should get picked up within the next 5 working days

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team