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11-09-2023 1:25 AM
I have changed my package from Fibre extra to Fibre (no landline). New package went live on 23 Aug. However this is not reflected in my online account as it still shows the old package and costs. Can this be looked into? Thanks a lot.
11-09-2023 9:51 AM
Hey there @Dev it's showing ok from our side. Has it changed at all or not? If not, I can find out how to fix it.
11-09-2023 10:46 PM
Thanks a lot. Staff has opened a question on my account.
12-09-2023 10:01 AM
I think @Gandalf is the one to thank even though he is hiding. He messaged me to tell me he was on the case.
13-09-2023 8:01 AM
It was I. There was a discrepancy in our systems I raised and has been fixed.
