Change of surname

SallyG1 · ‎25-06-2023

Hi,

Any suggestions how I go about updating my surname on my Plusnet Broadband Account?

I got married and therefore changed my surname so wanted to update it.

Thanks
Sally

Townman · ‎22-08-2007

Hi Sally,

Congratulations!!

This is probably something the COTS team can do...

Contact Customer Options Team (aka COTS)

COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.

Direct dial numbers

0800 013 2632 or 0800 079 1133(from within the UK)
+44 330 123 9197 (from abroad)
Available...
- 8am - 8pm Monday to Friday
- 9am - 7pm Saturday
- 9am - 6pm Sunday

Other than that, it is the normal support number, which is answered fairly quickly these days.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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