Changing account name

SiobhanD · ‎10-01-2023

The plusnet account for my house is under the name of a former housemate, however all the other details associated with the account are mine and the payments come out of my bank account. The individual whose name is on the account does not live at this property and is not involved with the account. I’d like to know if it’s possible to transfer the account into my name.

If it is not possible to change the name on the account, is it possible to close this account when the current contract end and open a new contract in my name?

Townman · ‎22-08-2007

It is not possible to change the name on an account, except in very specific circumstances related to bereavement. Terminating a contract which is within its minimum term will incur early termination charges. That said, you can but ask the right people (not here) ...

Contact Customer Options Team (aka COTS)

COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.

Direct dial numbers

0800 013 2632 (from within the UK)
+44 330 123 9197 (from abroad)
Available...
- 8am - 8pm Monday to Friday
- 9am - 7pm Saturday
- 9am - 6pm Sunday

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