Charged For Static IP Setup - Should Have Been Free

[#1]

@DerekW we can't stop the payment from coming out now as it has been requested via DD so we would either have to credit it or refund it. Whilst I know it's frustrating that is the only way we can do it. It isn't the normal process and that is why I have called it a "Gesture of Good Will" even though the website stated that. 

[#2]

@willcutforth all of the accounts I have access to already have static IPs so there's no point in me checking those.

[#3]

Thanks for letting me know @MisterW! I'm finishing in 5 mins so will raise the issue with the guys tomorrow anyway.

[#4]

@willcutforth 

A stop can be put on any bill/or payment that has not yet been taken.

It would just need someone with the right authority to do it.

I am formally asking that this bill be cancelled immediately and then re-issued minus the £5

[#5]

@DerekW 

The only way to achieve what you want is to invoke the Direct Debit Guarantee.

[#6]

@Mav 

Erm... No, incorrect

The direct debit guarantee would not apply in this case.

However as I have said above, Plusnet do have the power to put a stop on any bill/or payment that has not yet been taken

[#7]

Just to confirm, we’re unable to amend a bill amount that is pending via direct debit, and we cannot re-issue a bill.

As a potential alternative, if you cancel the instruction, that should cause the payment to fail, then we could credit £5 from the balance, then you could pay the remaining by card and re-setup the instruction for future payments.

[#8]

@Gandalf 

That's way to much of a flaff

I was in a bad mood yesterday, so sorry to anyone if it seemed I was being rude to you.

Can we just have the £5 credit added to my Plusnet account please.

[#9]

@DerekW  I've added a ticket to your account with confirmation what I've done today for you. You can view this here https://www.plus.net/wizard/?p=view_question&id=236896828

[#10]

@ClaudiaG23 

Thank you very much