Charged double for January

[#1]

I renewed my 18 month contract of Unlimited Fibre Extra at £27.45, but I have been charged twice for a total of £43.09. 

Just trying to understand why this is the case.

[#2]

Hey there @harrycochrane when was it that you renewed?

[#3]

Hi @willcutforth, I renewed on 13th December 2023 

[#4]

Thanks for confirming @harrycochrane 

I've created a ticket on your account regarding this as we can't go into detail regarding this on our forums.

Let us know if there's anything else we can help with