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Random bill increase

benrichings
Newbie
Posts: 3
Registered: ‎23-09-2022

Random bill increase

Hello

I've been on the same contract for 17 months but for some reason my most recent bill has increased to 34.98 a month from 30.32. I don't know why this is as I'm still in contract and it's not the March CPI increase either.

Thanks

Ben
4 REPLIES 4
RealAleMadrid
Aspiring Hero
Posts: 2,818
Thanks: 1,469
Fixes: 61
Registered: ‎07-07-2009

Re: Random bill increase

@benrichings Could you possibly be on an 18th month contract? You pay in advance for the following month so maybe you've got to the end.

benrichings
Newbie
Posts: 3
Registered: ‎23-09-2022

Re: Random bill increase

Yes I am. The contract ends mid February so maybe that's what it is. It would be nice if it was explained on the bill! Thanks.
Mav
Moderator
Moderator
Posts: 22,638
Thanks: 4,835
Fixes: 517
Registered: ‎06-04-2007

Re: Random bill increase

This would have been explained in the documentation when the contract was taken out.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 361
Thanks: 156
Fixes: 25
Registered: ‎02-05-2023

Re: Random bill increase

Hi @benrichings it sounds like this is exactly what @RealAleMadrid

 

It all depends on your billing date and your contract end date. Sometimes if these don't match then the discounts will be pro-rata for the last month. 

You'll be able to see the dates of the discounts on your itemised bill.

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team