Random bill increase

[#1]

Hello

I've been on the same contract for 17 months but for some reason my most recent bill has increased to 34.98 a month from 30.32. I don't know why this is as I'm still in contract and it's not the March CPI increase either.

Thanks

Ben

[#2]

@benrichings Could you possibly be on an 18th month contract? You pay in advance for the following month so maybe you've got to the end.

[#3]

Yes I am. The contract ends mid February so maybe that's what it is. It would be nice if it was explained on the bill! Thanks.

[#4]

This would have been explained in the documentation when the contract was taken out.

[#5]

Hi @benrichings it sounds like this is exactly what @RealAleMadrid. 

It all depends on your billing date and your contract end date. Sometimes if these don't match then the discounts will be pro-rata for the last month. 

You'll be able to see the dates of the discounts on your itemised bill.