Charged wrong amount when renewed my contract

[#1]

Hi,

From what I can see more and more topics are being created for the matter which is concerning...

I took screenshots from all resources to give you a picture of what happened and I would like to ask for help to solve this.

1. refund the delta between what I have been paying vs what I was charged while I was still in the ongoing contract and renewed it on time 13th of Aug with effective date 14th of Aug.

2. Confirm I will be charged with my new price which is 24.99 onwards instead of 26.53.

Happy to provide any further necessary information from my side to get it fixed. Thanks!

[#2]

Hi there, Sorry for any confusion over your latest bill. 

I've checked over that for you and need to reply with a bit of account sensitive information so I've popped a ticket on your account here: https://www.plus.net/wizard/?p=view_question&id=236381238

Please take a look when you can. 

Adam