Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Charged wrong amount
FIXEDTopic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Charged wrong amount
05-07-2023 2:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We’ve changed to a full fibre account last month which should be £26.99 a month and have given up our landline with Plusnet.
I’ve received our June bill which has charged us £66.15 for landline and broadband!!! I have tried ringing FIVE times over the past two weeks and have been out in hold for so long I’ve given up! Can anyone help please
I’ve received our June bill which has charged us £66.15 for landline and broadband!!! I have tried ringing FIVE times over the past two weeks and have been out in hold for so long I’ve given up! Can anyone help please
Fixed! Go to the fix.
Message 1 of 4
(698 Views)
3 REPLIES 3
05-07-2023 5:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm in the same situation. Took a 24 month deal and been over charged since, they didn't stick to the offer price! Tried calling and like you on hold forever, which just ate up my credit so had to give up each time. Got no answers yet.
Re: Charged wrong amount
06-07-2023 9:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@MMoor1, what number are you calling? The Plusnet numbers are 0800 numbers which can't be charged for.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Charged wrong amount
06-07-2023 4:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Update - today I pressed the ‘I’m leaving Plusnet option and surprisingly my call was answered in less than 30 seconds! Very helpful person explained I’d been given the wrong bill, gave me £10 credit for the inconvenience and reassured me i will be refunded the over payment next bill.
Message 4 of 4
(567 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Charged wrong amount