Close Account

[#1]

My broadband and line rental contract is coming to an end on 14th September 2024. My new broadband with a new company starts on 17th September.

I have received a text from Plusnet saying "Sorry you're leaving".

I can do without broadband for 3 days because I don't want to pay one single more penny to Plusnet. Please ensure that my account is closed for good on 14th September.

[#2]

Your account will close automatically when your new service starts.

[#3]

Your service doesn't just stop when your contract ends, you just move to a rolling monthly contract on a non-discounted price.

If you have arranged a transfer to a new supplier for the 17th Sept, then your service with Plusnet will end on that day.

[#4]

Moderator's note(s):

Thread moved from Broadband to My Account/Billing.

[#5]

Surely what you suggest would be a cease on the line rather than a migration? Wouldn't that come with its own set of problems, i.e the 10 day anti- slamming rule?

[#6]

@Marksfish As the OP is merely migrating their service, and if they have followed the GPL route, then the PN service will continue until the new providers service starts - the fact that there is a 3-day gap just means that PN will invoice for the following month - to ensure continuity of service, and then refund any over-payment.

The supposed takeover date could move - hopefully it doesn't - but if PN cut the supply on the 14th, then it is possible that there could be further delays, as you suggest.

[#7]

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@rufusspeedy wrote:

I can do without broadband for 3 days because I don't want to pay one single more penny to Plusnet. Please ensure that my account is closed for good on 14th September.

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To answer the original post:

1.You can’t make contractual changes such as this by posting on this public forum. It is necessary to contact Plusnet. 
2. If a request is formally made to close the account then it will presumably override the current takeover order and trigger the 10 day anti slamming process. 

[#8]

"trigger the 10 day anti slamming process" - please could you explain what this is.

[#9]

Basically, an OFCOM mandate that says there is a 10 working day 'hold' on any other provider taking over a connection, in case errors have been.

What service/product do you have with Plusnet, and who are you moving to?

[#10]

I don't believe a cancellation will trigger the anti-slamming since there's no 'takeover' as such.

However there is a 14 day notice requirement to cancel. A cancellation request at this point will abandon the existing takeover and put a cease on the line to complete in 14 days. This will prevent any other supplier placing a take over order until the cease completes.

[#11]

@MisterW 

Thanks for the clarification. As the current order is for a takeover, the 10 day rule will already have been instigated, hence the 'sorry you are leaving message'. If a contract is cancelled there is no takeover delay but the new ISP cannot place an order for the new service until the notice period is served. There will then be a break in service until the new connection is started.

Consequently, there is no way that @rufusspeedy can avoid paying for a Plusnet service after the 14th September.

Edit

Further clarification: When signing up for the service you agree for Plusnet to supply a connection that continues until the customer either cancels the service or transfers to another supplier. This is an ongoing commitment. The discounted period is an add on for an agreed period. At the end of this period the base contract continues at the out of contract rate unless a new discounted period is agreed.