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Newbie
Posts: 3
Registered: ‎29-08-2024

Close account

Please close my account and cancel direct debits
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7 REPLIES 7
jab1
Legend
Posts: 18,895
Thanks: 6,191
Fixes: 283
Registered: ‎24-02-2012

Re: Close account

 @Cancel I assume from the 'Label' you put on your post that  you have a speed issue. That is no reason to close an account, which can't be done via the forum anyway.

What you need to do is explain your problem, and then we can possibly help you to get your problem sorted.

John
Baldrick1
Moderator
Moderator
Posts: 12,313
Thanks: 5,503
Fixes: 429
Registered: ‎30-06-2016

Re: Close account

@Cancel 

You can't close an account by posting on this public forum. To do this you must contact Plusnet.

If you are still in a contract then unless you have reported the fault, given Plusnet sufficient time to get the issue fixed and got their agreement you will be levied termination charges,

As @jab1 states, if you explain your problem here then help/advice on the best way to resolve a speed problem will be forthcoming..

Moderator and Customer
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If it fixed it,  help others - select 'This Fixed My Problem'

Cancel
Newbie
Posts: 3
Registered: ‎29-08-2024

Re: Close account

I don't have a phone, how to cancel
Cancel
Newbie
Posts: 3
Registered: ‎29-08-2024

Re: Close account

4mbs for the past x amount of years and price increase have made me goto 5g, there is nothing you can do to increase rural Internet speeds
jab1
Legend
Posts: 18,895
Thanks: 6,191
Fixes: 283
Registered: ‎24-02-2012

Re: Close account

OK - you don't have a phone, but as we have asked, what is your problem/reason for wanting to cancel?

John
MisterW
Superuser
Superuser
Posts: 16,129
Thanks: 6,131
Fixes: 442
Registered: ‎30-07-2007

Re: Close account

You can write to cancel

Extract taken from the  T & C s

19.2. Communicating with us: If you wish to give us notice, you must do so by either:

19.2.1. phoning our customer service team; or

19.2.2. writing to Plusnet Plc, Endeavour, Sheffield Digital Campus, 1a Concourse Way, Sheffield, South Yorkshire S1 2BJ.

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Legend
Posts: 18,895
Thanks: 6,191
Fixes: 283
Registered: ‎24-02-2012

Re: Close account

OK - no phone - in that case, you will have to cancel via letter to:

Plusnet Plc
Endeavour
Sheffield Digital Campus
1a Concourse Way
Sheffield
S1 2BJ

John