Closed Account

angelisle · yesterday

Hi I've just received an email stating that I'm in credit, but my account was SUPPOSED to have been closed. SO they took the payment and credited my account when I have no service.

Why is Plusnet still taking money on a closed account. Plus how do I get back the money they've already taken.

Baldrick1 · ‎30-06-2016

Moderator's note:
Thread moved from Everything Else to My Account/Billing

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Townman · ‎22-08-2007

Have you moved to another provider? If yes who and on which network?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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pjmarsh · ‎06-04-2007

Also, how long ago did you move away? If your bill was generated before you left (even if it was after you giving notice) you would still be billed the full amount. You'd then get a final bill around 20 days (I think that's the right time frame) later, which would likely be a refund. It is usually only after that the account is closed down.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Closed Account

Closed Account

Re: Closed Account

Re: Closed Account

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Re: Closed Account