Compensation and refund for delays

smturner · ‎09-10-2024

I ordered my full fibre months ago and encountered delays after delays seemingly from Plusnet and openReach. So I ended up paying for several months of out of contract prices. I asked whilst waiting for refund and compensation and was told that would happen once completed. Well I have full fibre finally but no sign of any money back.

Townman · ‎22-08-2007

Automatic compensation (if applicable) is credited to the account 30 days after resolution of the issue. When was the new service activated?

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