On the 19th May 2024, I experienced a total loss of service - no landline, and no broadband. I called and reported this to Plusnet straight away. I was told it was a Mass Service Outage, and the expected completion date was 27th May, though could be sooner.
On 26th May, I called Plusnet again for an update, and was told the expected completion date was now 03/06. During this call, I was told I will be entitled to compensation of £9.76 for every day after the first two working days.
The question says :
- Fault resolved date was added and set to 04-06-2024
The automatic compensation page says:
- We'll add it as a credit to your account within 30 days of a missed appointment, activation of service, or fixing of the total loss of service fault.
It is obviously well past 30 days since the issue was resolved, and I have yet see confirmation of compensation. Could someone please look into this?
Thanks!
