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Compensation for loss of service

OhWell
Rising Star
Posts: 86
Thanks: 6
Fixes: 1
Registered: ‎13-08-2019

Compensation for loss of service

Hi,

I lost my broadband connection yesterday PM due to a MSO, and after raising the issue with PN was given an estimated BOL time that did not happen.

Unfortunately this caused disruption with my WFH activities, and had to attend head office at personal time/expense to remain working.

As a gesture of goodwill, are PN willing to offer compensation for this outage?
1 REPLY 1
Mav
Moderator
Moderator
Posts: 22,667
Thanks: 4,841
Fixes: 517
Registered: ‎06-04-2007

Re: Compensation for loss of service

Moderator's note(s):

Thread moved from Broadband to My Account/Billing.

Forum Moderator and Customer
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