Compensation for loss of service

[#1]

Hi, I am a new Plusnet broadband customer and have had a loss of service from my going live date of 11/08/2022 till 08/09/2022. How do I apply for compensation of loss of service?.

Thank you,

Damian Robson.

[#2]

Moderators Note

This topic has been moved from Broadband to My Account / Billing

[#3 · Accepted solution]

Hi there Damian, we follow the OFCOM automated compensation scheme: https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...

That means we'll process the compensation due within 30 days of your service having gone live and that will be credited from your account balance so it deducts from the following bills.