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Compensation

FIXED
HitcherAJC
Grafter
Posts: 33
Thanks: 9
Registered: ‎28-05-2021

Compensation

Hey there,

 

So I started a thread in "my order" following failed installation due Jan 6th - Installation was finally completed 3rd March.

I was told that I would receive £6.10 compensation on my account per day that my service was not activated.

It's been over 30 days now since finally being activated and I have not received any notification/email of compensation owed nor is the credit appearing in my account under the billing section.

If I am mistaken could you please clarify when/where I will be able to view the amount of monies owed and if I am not, could you please sort.

 

Thank you!

 

6 REPLIES 6
Mr_Paul
All Star
Posts: 817
Thanks: 301
Fixes: 14
Registered: ‎07-06-2022

Re: Compensation

@HitcherAJC 

When I was due compensation from Plusnet for the time it took to repair a fault a few years ago, the compensation never showed in my account anywhere until the next bill was produced and it was shown as a refund on that - meaning a lower Direct Debit payment for that month.

You probably also have to allow a few days for Plusnet to process the compensation.

When was your next billing date after 3rd March?

Dependin on the dates, it may appear on your April bill.

.

HitcherAJC
Grafter
Posts: 33
Thanks: 9
Registered: ‎28-05-2021

Re: Compensation

Makes sense, recent bill was produced 27th March.

 

I'm looking at around £350 compensation for 60 ish days late activation, so I'm hoping you're right and I'll see this in my next bill.

 

Thanks

Mr_Paul
All Star
Posts: 817
Thanks: 301
Fixes: 14
Registered: ‎07-06-2022

Re: Compensation

@HitcherAJC 

"I'm looking at around £350 compensation"

Then depending upon which package/price you are on, you won't actually be paying anything for quite a few months!  😀

 

.

 

HitcherAJC
Grafter
Posts: 33
Thanks: 9
Registered: ‎28-05-2021

Re: Compensation

So I've just received an email stating that I will receive £91.60 compensation - this would imply that the delay was only 15 days.

 

My install date was 06th January - Completion and service activation date was 03rd March.

 

Can I please have this resolved?

 

Thank you.

Windings
Plusnet Help Team
Plusnet Help Team
Posts: 50
Thanks: 56
Fixes: 4
Registered: ‎18-11-2024

Re: Compensation

Fix

@HitcherAJC  Hi there, It seems @Gandalf has beat me to this one and already applied the remainder of credit you were due. 

 

If I'm right you should've received a couple of emails stating you're due a credit. 

 

All the best 

If this post resolved your issue please click the 'This fixed my problem' button
Joe Elliott
Plusnet
HitcherAJC
Grafter
Posts: 33
Thanks: 9
Registered: ‎28-05-2021

Re: Compensation

You are very correct and I was mistaken, my apologies.

 

There are 3 emails but gmail has collapsed them so I only initially saw the one!

 

Thank you