Hello,
I am due a refund due to overcharging on my account. I have had an ongoing problem with this since February.
Fortunately, the overcharging problem has (hopefully) been resolved by setting up a new account for me.
The problem I have is regarding when I will get my refund of £90.
I was told in 3 separate emails (as you had to put the refund through on 3 separate requests. Which in itself is weird) that the refund will be processed and will be in my bank account within 2 working days. After 2 working days (today) I called up only to be told that it is being processed by cheque and won’t be in my account for up to 14 days!!!!
Firstly, cheque. Really? Who uses cheques to process refunds now-a-days? Surely a broadband company can use bacs/bank transfer. Using cheques is very out of date.
Secondly, at no point was I made aware/given the choice of how to receive the refund.
Thirdly, surely it’s in my statutory/consumer rights to expect the money back in my bank account within 2 working days once I have been informed/confirmed by your customer service personnel.
Up until now I have not had a problem with PlusNet, so this is disappointing
