Contact number not working

[#1]

Hi

Everytime I try to call them it says there not open for the festive period?

Can anyone advise.

[#2]

@Canale1991   Welcome to the Plusnet Community Fora.

Which number are you ringing/which department? 0330 1239 123?

Is there anything that we can help with on this forum?

[#3]

Hi yes that's the number I've tried.
It's the billing department I'm trying to reach.

[#4]

Moderator's note:
Thread moved from Broadband to My Account/Billing

[#5]

It's the billing department I'm trying to reach. 

AFAIK Billing only work normal office hours Mon-Fri. I dont know for sure, but there's a pretty good chance they don't work Public holidays.

[#6]

Can anyone advise a number that's working please?

[#7]

The 0330 number works. At what point do you get that strange message - as soon as you dial it, or when you select the billing option from the menu?

[#8]

It rings and then I get the message

[#9]

It says "as its the festive period our opening hours have temporarily changed"

[#10]

Do you mean that you can select the billing department, and then you get the message? If so, they (billing) are obviously not manned today, it being a public holiday.

[#11]

I have just checked, and got straight through to the department. Can you try using a different mobile - or even a landline?

[#12]

That's so strange? Can you send the exact number you tried and unfortunately I don't have another phone to use.

[#13]

It was 0330 123 9123

[#14]

It's still doing it, soon as i get the opening hours message it hangs up

[#15]

The only thing I can think then is that somehow the call is being wrongly routed. Who is your mobile provider?