Plusnet reward card email not received

[#1]

Went live 17th March was told 10 days after I went live I’d get an email, still haven’t received anything. Will I ever receive it?

[#2]

Hi @Goddy1 

Apologies for the ongoing lengthy delays with the gift card redemption . I have forwarded a message to the back office team to chase up and we will be in contact once we have further information.

Thanks

Lee