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Contract Delay and Overcharging

boughtalot
Newbie
Posts: 2
Registered: ‎06-01-2022

Contract Delay and Overcharging

I entered into a new contract with Plusnet on 5 january 2024 to reduce my monthly fee to £25.99 per month for 24 months. However 2 months on, I am still being charged £47.76.

Plusnet have been found guilty of overcharging before and it looks like they are upto their old tricks.

Does anyone know the best way to resolve this? Preferably in writing in case things escalate?

 

Tags (2)
1 REPLY 1
ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 361
Thanks: 156
Fixes: 25
Registered: ‎02-05-2023

Re: Contract Delay and Overcharging

@boughtalot  I can see this has now been rectified and your refund has been processed. 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team