Contract Due For Renewal - Had a Offer But Without The New Hub Two
I'm not sure where that information has come from @Longliner but it's not true.
@tcj1971 Our Plusnet Hub Two routers are currently reserved only for new customers signing up on a fibre contract, and for those upgrading from ADSL to fibre. Existing fibre customers can purchase a Hub Two for £99.99 + £6.99 P&P. 
Again @tcj1971 I am really sorry about that. Customer's don't have to use the routers that we provide, you might be able to find third party routers that are better than the Hub One, at a cheaper price than the Hub Two is currently. The Community Forum is the best place to seek advice on this.
In terms of transferring your services to another provider, we'll need two weeks notice at least. you could sig up to another provider today though, and ask that they take over the line on the day that your contract ends with us.
Yeah exactly, other providers, have to give us two weeks notice that they're taking over the line, in the same way, you'd need to give us two weeks notice if you'd just like us to cease the line completely. We'll accept any orders on the line from another provider as your intention to leave though, so you wouldn't need to tell us.
So the payment made will be the same one produced on the bill itself. So for instance, if a bill is generated on 03/01/2021, it'll likely be for a full month of service, because theoretically, the account closure can still be cancelled. Don't worry though, once the account is closed, you'll receive a final invoice which will include refunds for the services paid for, but not used, which is why we tell customers not to cancel their direct debt instruction.
Correct, you'll pay for a month of service up front, even though you're only going to use it for a few days, but you'#ll then receive your pro rate refund on your final bill.