Contract renewal before price increase?
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Contract renewal before price increase?
Wednesday
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My contract is up for renewal on the 17th march.
The offer I've been given for full fibre 145 is £29.99, which is already more than the currant offer for new customers at £26.99. It then increase to £32.99 2 weeks after that!
What's the best coarse of action?
Should I let it moved to a rolling contract and find a better deal in April?
Or speak to plusnet and try and engociate a better deal now?
I don't want to leave but there's other providers offering better deals with the bonus of a gift card.
Re: Contract renewal before price increase?
Wednesday
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ALWAYS speak to an advisor ... they have the ability to be flexible ... whereas a computer does not.
I have literally just come off a three way call between one of my referrals and PlusNet COTS. They were negotiating a new contract which was not what they really wanted when I joined the conversation ... after discussing what is available, they got a cracking deal though it took a bit of battering, notably through knowing what is available on the website and "grumbling" a little that the price might go up so soon after starting the new contract!!!
It is possible that the sales staff do not have all options on their list - they certainly did not have the generous EE for Plusnet SIM only deals at their finger tips.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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