Credit threshold topup "There has been an issue; please consult your system administrator"

[#1]

An unusual month and I'm using my 'phone more than usual thus have received a credit threshold reminder email.

Attempted to increase the threshold but get the message "There has been an issue; please consult your system administrator"

I don't want to get billed for breaching my limit. Has anyone encountered this?

regards,

Colin

[#2]

Hi Colin, 

Sorry to hear the system is having an issue and you're unable to increase your credit threshold limit. 

If you give our billing team a quick call on 0330 1239 123, they would be able to have a quick chat with you in regards to this issue, they will also be able to manually increase the credit threshold to a limit of your choice.