Deducted my card twice as a new registered user

[#1]

I registered a new plan online, it didnt pass for the first time,
then I phoned the customer service for help on the day on Sat (8th Feb).
Finally joined a new plan for boardband by phone. 
But it turned out to deducted twice on same day.
😠‌‌
 

[#2]

Hey @lm319,

I’m sorry to hear that you’ve been charged twice. I’ve opened a ticket on your account and I need some additional information to escalate this issue to the correct team and get it resolved for you.

Here is a link to the ticket: https://www.plus.net/wizard/?p=view_question&id=246107502

[#3]

Thank you! 

Refund settled on 20 Feb, great staff service! 

Credit to response from Josh Sharpe - CSC Analyst too,
thank you Plusnet team!