Discount disappeared after price increase

[#1]

Hi, it seems the change of discount on my bill dated 12/04/2023 are not in line with the price increase. It showed discount -£12.68 compared with -£19.55 in March. Moreover, no discount has been shown on bill in May. It seems it has charged incorrectly for 2 months. Can a member of staff look into this please? Many thanks.

[#2]

Hey @Victor4, I'm sorry that your bills haven't been right. I've added a ticket to your account to explain what's happened and what I've done for you going forward. You can view the ticket here https://www.plus.net/wizard/?p=view_question&id=233892732.