End Contract early fees

[#1]

Hi All
Plus net still don't offer full fibre to my home in my area . However this last month a new company has installed super fast broadband ,but Plusnet can't access there equipment. After literally years & years of being with Plusnet on broadband and mobile services it's time to say adiós and move on to another provider much the same as we were reluctantly forced to do with our mobile contracts. 🤷‍♂️ Anyway my question is ! What will I have to pay in total to leave next month ? With an end contract date of November 14th 25 ,. Currently paying £25.99 a month broadband only with no phone line . 12 month contract taken out Nov 24.
Thanks in advance 👍

[#2]

@alcorn63 it will be slightly less than the monthly payment * no of months left on your contract.

To get an accurate figure you will need to call Customer Options (COTS) on 0800 013 2632 and select the 'thinking of leaving' option.

[#3]

Will the new provider pay the ETF? Mine did.

[#4]

Hi thanks for the prompt reply ,much appreciated. The reason I'm asking on the community forum ,is the last week I've called 3 times and I might add also today,and there's a 45min waiting period to talk to customer services.

[#5]

Not that I'm aware off ?

[#6]

and there's a 45min waiting period to talk to customer services

There isnt usually a long wait on the direct COTS number.

[#7]

Down to 30mins now if you'd like to give it a call 🤙

[#8]

I'm afraid only COTS can give you a figure for ETCs.

[#9]

Can only but ask about the ETF, or sometimes they are buried in the website.

[#10]

Moderators Note

This topic has been moved from Full Fibre to My Account / Billing

[#11]

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@mystreet1 wrote:

Will the new provider pay the ETF?

I've certainly been offered this by my local AltNet to encourage me to join their service - without them asking how many months I had remaining on my (then) Plusnet contract, or how much I would be likely owe in ETFs.

@alcorn63  while you're waiting on the phone to get a definitive answer, this Plusnet page can help estimate your costs.

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[#12]

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@alcorn63 wrote:

... last month a new company has installed super fast broadband

Who is this company ? - so we can help you with checking their terms and conditions for paying ETFs.

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@alcorn63 wrote:

... new company has installed super fast broadband

I hope the new service isn't "super fast" !

• "Superfast" is generally considered as 30Mbps to 100Mbps
• "Ultrafast" typically covers 100Mbps to 1Gbps.

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[#13]

Company is Voneus ,3 different speeds available now in our village.

[#14]

Voneus is the Company who has installed equipment in our village

[#15]

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@mystreet1 wrote:

Will the new provider pay the ETF? Mine did.

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@alcorn63 wrote:

Not that I'm aware off ?

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@alcorn63 

Did you even bother looking ?,  I found this in 20 seconds from visiting the Voneus website for the first time -

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