End of Contract Term

richardbarber · ‎15-11-2019

Hello,

I received the attached email a few days ago. Endless queues when I call you, and the link "Renew my contract now" does not work.

I know there are better deals available if you can ever get through, on the 'phone, This business method of cross subsidy is so unfair. You use your established customer base to subside new one's.

Anyway, what deals are actually available to me, and how do I proceed.? I have other quotes.

Thank you.

Richard Barber

Townman · ‎22-08-2007

Contact Customer Options Team (aka COTS)

COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.

Direct dial numbers

0800 013 2632 (from within the UK)
+44 330 123 9197 (from abroad)
Available...
- 8am - 8pm Monday to Friday
- 9am - 7pm Saturday
- 9am - 6pm Sunday

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

willcutforth · ‎27-11-2020

@richardbarber I can get a call back arranged for you if you want?

If this post resolved your issue please click the 'This fixed my problem' button

Will Cutforth
Plusnet Help Team

richardbarber · ‎15-11-2019

Issue now resolved. Many thanks.