cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Ending contract without fees

FIXED
tommyshovell
Newbie
Posts: 4
Registered: ‎24-05-2023

Ending contract without fees

‎24-05-2023 2:34 PM

I want to end my contract early as I want a fttp package which includes a phone line. If I move to BT can I still do this without occuring fees? Additionally BT sport was a main reason for renewing and this has now been cancelled.
Message 1 of 3
(1,302 Views)
0 Thanks
2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 12,435
Thanks: 5,597
Fixes: 430
Registered: ‎30-06-2016

Re: Ending contract without fees

‎24-05-2023 4:19 PM

@tommyshovell 

You can transfer to BT without incurring cancellation charges but you must arrange it through the Customer Options Team by ringing them on 0800 013 2632.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Message 2 of 3
(1,268 Views)
bill888
Champion
Posts: 1,255
Thanks: 264
Fixes: 38
Registered: ‎18-10-2008

Re: Ending contract without fees

Fix

‎24-05-2023 5:20 PM - edited ‎24-05-2023 5:29 PM

@tommyshovell  fwiw, I completed move to BT Full Fibre 500 (without phone) a month ago

fyi:

https://community.plus.net/t5/Full-Fibre/Latest-on-FTTP/m-p/1915809#M21024 

https://community.plus.net/t5/My-Account-Billing/Marker-on-Account-Completed-move-to-BT-FTTP-today-W... 

Got my final Plusnet bill for £0.00, exactly 3 weeks after I requested services to be terminated one week after FTTP was activated.

ex-Plusnet (ADSL, FTTC) 2008-2023. now BT (FTTP) 2023-
Message 3 of 3
(1,247 Views)