Exit fee please
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14-12-2021 1:49 PM
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I am interested to see my exit fee but the information is not shown on my account where your help articles say it will be. Please could someone let me know my current exit fee. Also, is there an option to exit without penalty if there is a price increase?
Many thanks
Fixed! Go to the fix.
Re: Exit fee please
14-12-2021 1:55 PM
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Note that the CPI increase is part of your contract so not a get out clause. Is your wanting to leave due to a problem that we can possibly help with?
Moderator and Customer
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Re: Exit fee please
14-12-2021 6:02 PM
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Thanks for the clarification on the price increase terms. I'm just trying to weigh up my options as my contract seems expensive.
15-12-2021 9:18 AM
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Thanks for your post @Brynow
I'm sorry to see you're looking at leaving us.
I've had a look into this for you and I've dropped you an email to confirm the current early termination charge along with more detail which I hope helps. If you can't find the email, you can view my response in your account Here.
Re: Exit fee please
16-12-2021 11:00 AM
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@Gandalf Thank you for your response on this. I guess it's a classic bad news/good news story. You've helped explain the high charges but the exit fee is higher than I'd anticipated. I think I'll stick with PlusNet for the time being. Your prompt action is much appreciated, but the charging issue is disappointing.
Thanks
Re: Exit fee please
16-12-2021 11:25 AM
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No problem @Brynow
Let me know if you have further issues or there's anything else you'd need help with.
Re: Exit fee please
01-01-2022 1:40 PM
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@Brynow wrote:
I'm just trying to weigh up my options as my contract seems expensive.
Expensive compared to what? Is this your initial contract period with PlusNet or did you renew via the invitation email?
For users seeking to renew their fixed term contracts, contacting COTS and speaking to someone invariably delivers the best available price.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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