Failed Direct Debit Instruction

[#1]

Hi Support,

I am a new customer to Plusnet (signed up this past Sunday, for activation on the 15th), however I have just had an email to say that my direct debit instruction has failed, but I am unable to edit any details in my profile for billing as the account is not yet active.

I'm unsure on what to do - Plusnet has taken the first months bill when I signed up, so the bank details appear to be correct?

[#2]

Hiya @Levishort, 

I am sorry for the delay in getting back to you and for the confusion over your payment details. 

When you receive that email it means that the bank has declined our request to set up the direct debit. All you would need to do is contact your bank to let them know you will be setting up a new request and then login to your account here.

Let me know if you need any further help.