Full fibre phone lines

[#1]

I've just noticed the small print on PNs blurb re moving to FTTP:

"Entering your landline number will help us provide the most accurate speed information. If your landline number has been active in the last 31 days, you should be able to keep it. We'll confirm this as part of your order."

Currently on FTTC but looking around now. My landline has no dial tone for some days, (local outage apparently) If this doesn't get fixed and I decide to move to FTTP in 31+ days or so, does that mean I can't keep my number?

[#2]

Moderators Note

This topic has been moved from Full Fibre to My Account / Billing

[#3 · Accepted solution]

If you want to keep your number after moving to FTTP you will need to port it to a VoIP provieder.

PN do not supply a phone service anymore for new / moving accounts.

[#4]

Ah! The website needs updating. It indicates they do provide them.

[#5]

I've just noticed the small print on PNs blurb re moving to FTTP:

"Entering your landline number will help us provide the most accurate speed information. If your landline number has been active in the last 31 days, you should be able to keep it. We'll confirm this as part of your order."

@Norrette could you possibly identify where that's showing please ? as if it says that, its not correct and needs changing.

Thanks.

[#6]

Hi, it's where a new user enters their postcode to check for availability. Just under the boxes.

Just before "Full Fibre your questions"

https://www.plus.net/broadband/full-fibre/

[#7]

@Norrette 

As stated, if you move to Full fibre with PN then you lose your phone service.

If your number matters to you you have 30 days to "port" it to a VOIP provider though it should be done ASAP after the cessation of your phone service. There are many VOIP providers out there but A&A get good reviews on here.

https://www.aa.net.uk/voice-and-mobile/voip-information/

VOIP doesn't work during power cuts so you need power backup for the ONT, the router and any Dect phones.

Brian

Edit : With Full Fibre you should get near the advertised speeds, up and down. Distance doesn't matter with fibre.

[#8]

---

@Norrette wrote:
Ah! The website needs updating. It indicates they do provide them.

---

After a good deal of digging I have found the relevant text - apparently the screen content in the area you referenced is different depending on the size of the viewport.  Said text is not displayed on a desktop viewport.  A mobile device view looks like this...

The above text states that you should be able to keep your NUMBER.  It does not state that Plusnet will provide that service.  the 31 days is key here, that is the quarantine / retention window after a number goes out of service during which it can be ported to another (VoIP) provider.

The text could be much clearer.  I have escalated that matter.

[#9]

@Norrette 

Thank you for the feedback here.

The SUs have received an update on the escalation - the text will be modified to be clearer about retention of the telephone number with a provider of your choice / not infer that Plusnet can supply a voice service.