Gift Card

[#1]

Hi

My broadband has now been activated for over 11 days and so far I haven't received the reward card email?  I have checked my junk inbox also, but nothing, I know there is some issue but surely there should be a resolution.

Kind regards

[#2]

Hey @jeppo321,

I am raised this issue to our Operations team to take a look into the reward card typically it takes up to 5 working days to get an update however once I have it, I will send you an email.

[#3]

Moderators Note

This topic has been moved from Broadband to My Account / Billing

[#4]

Hi,

Any update on this as still not heard anything

[#5]

Hi @jeppo321 

I have give our back office team a nudge to see if we can establish the status and whereabouts of the reward card.

We will be in contact in due course once we have an update, apologies for the ongoing inconvenience.

Thanks

Lee