Help with moving

[#1]

Which account are you calling 'the current set up' - your original account? If it is that one, when does the contract end?

[#2]

I misunderstood. Current set up, I'm referring to account for new property. In my name.

[#3]

If you are still within 14 days of setting it up, as I think you are, then it will cost you nothing - but getting your initial payment back could take awhile due to PN's 'accounting system'.

[#4]

No problem. Problem of my own making! Do I have to phone to cancel? Our mobile signal isnt great after storm and I don't have a landline. I can't see an email or anything so I'm assuming so. 

[#5]

Unfortunately, @alexena , yes, you will have phone them. The only other option is via snail-mail, and I wouldn't trust that.

[#6 · Accepted solution]

@alexena 

"Our mobile signal isnt great after storm and I don't have a landline"

Do your mobile phone and network support WiFi Calling?

That is where mobile calls, both incoming and outgoing, are routed over your WiFi and broadband, (actually any WiFi network that you are connected to), rather than the mobile network.

My mobile reception indoors at home is poor under normal circumstances, so I now use WiFi Calling all the time - its great!

.

[#7]

Nice, never thought of that. Thank you everyone for all your help and advice. Much appreciated 

[#8]

@alexena 

Try the PlusNet Customer Options Team on 0800 013 2632 - they should be able to help once you explain things.

Brian

[#9]

For completeness, here is the LPA considerations - Understanding and using technology - accessibility needs | Help | Plusnet

See Third party account management.

All request for change of account holder / name should be directed to support.

[#10]

Thank you for recent message.

I am pleased to hear you wish to retain your services with us.

In order to discuss a house move please reach out to our retentions team on 0800 013 2632. Opening hours are Monday to Friday 8am to 8pm, Saturday 8am to 7pm and Sunday 9am to 6pm.

Lee-Plusnet Sheffield