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How can I access older than 15 months bills?

duffff
Hooked
Posts: 7
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Registered: ‎04-10-2021

How can I access older than 15 months bills?

‎04-10-2021 1:30 PM

I need show my bills from may 2019 to June to June 2020 as proof of address, does anyone know how I can get them? Thank you

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adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
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Registered: ‎01-12-2020

Re: How can I access older than 15 months bills?

‎04-10-2021 3:20 PM

Hi @duffff

Due to our Data Retention policy, we ourselves don't actually store this information. The only way to view them now is if you downloaded and saved them previously.

 Adam
 Plusnet Help Team - Leeds
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duffff
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Re: How can I access older than 15 months bills?

‎04-10-2021 3:23 PM

How very inconvenient! I just wish I had known about this beforehand. Well, thanks for you answer anyway.

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198kHz
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Registered: ‎30-07-2008

Re: How can I access older than 15 months bills?

‎04-10-2021 3:25 PM

@adam945 wrote:

The only way to view them now is if you downloaded and saved them previously.

Unless...

https://community.plus.net/t5/My-Account-Billing/Missing-PDF-Bills/m-p/1830107#M58005

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