How can disabled avoid early cancellation fees.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- How can disabled avoid early cancellation fees.
How can disabled avoid early cancellation fees.
03-10-2022 1:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello. I'm disabled so can get a concessionary provision with BT for £15, which would be a great saving for me. However, it will cost me more than the saving to cancel my contract with Plusnet (I have 8 months left). Is there any way to avoid these cancellation fees?
Re: How can disabled avoid early cancellation fees.
03-10-2022 2:38 PM - edited 03-10-2022 2:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ofcom have asked ISPs to either provide social tariffs or waive early termination fees for people moving to a social tariff with another ISP - see ofcom-tells-broadband-isps-to-halt-big-price-hikes-and-offer-social-tariffs
The ball is in Plusnet's court...
Edit: the DWP has published an API that allows ISPs to check the eligibility of a customer to a social tariff. The use of this API would require Plusnet to update their billing system. Given Plusnet's history of updates to their billing system I don't expect any such update to happen soon, or to actually work when they do update it.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- How can disabled avoid early cancellation fees.