New customers on better deal despite what renewal email says

[#1]

I’ve just renewed having received an email from PlusNet saying “But don't worry, we have some great offers for you - even new customers can't get better.”.

I’ve just discovered that a new customer will get the same service as me for £2 a month less than I’ve just signed up to.

OK, it’s only £2 a month but it’s not what the renewal email said would happen.

[#2]

This is common new customers will always get better deals even if its same price but 18m vs 24m.

Another reason I am leaving no loyalty reward and more expensive deals plus longer term contract compared to new customers.

I would give them a call to discuss it if you have only just renewed and not happy after speaking with them you have cooling off period you can use to move to another provider.

[#3]

They are both 24 month contracts so I’m comparing like with like

[#4]

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@TheJayBee wrote:

I’ve just discovered that a new customer will get the same service as me for £2 a month less than I’ve just signed up to.

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At the time you signed up, was the THEN new customer price the same at it was at the time you just discovered it is £2 less?

In short is there any possibility that the new customer price changed between the date you signed up and the date you realised that the new customer price is (now) £2 less than yours?

[#5]

My current Plusnet Offers on the member centre are £2 more expensive than the new prices being offered by the switching companies who also offer a voucher and cashback (in some cases). (checked last week just before Plusnet decided to bar all Firefox users from the member centre)