How do I reply to a Question previously raised?

[#1]

As so often happens, when I renewed my Plusnet Broadband, the billing was a total mess.

I mentioned my problems hereabouts and question 228434329  was raised.

That did not solve the problem but I can't see a way to post a response, even after I have logged in.

The issue is so complicated (I spent most of this afternoon writing up a summary and it's half a page of A4).

No way a chatbot or online agent is going to take that onboard.

So how do I send my findings to Plusnet?

[#2]

@markv When was the Question raised/last replied to?

[#3]

@jab1 question 228434329  was raised, and replied to, on 17/10/2022 15:53

Mark

[#4]

In that case, it will have closed automatically (unless it is still with Plusnet on hold).

Hopefully a staff member will pick up the issue for you here...

[#5]

In that case it will be closed. Tickets only remain open for 14 days from the last reply.

[#6]

Noted, thanks.

I tried replying to the last email I received on the subject from Plusnet Customer Support support@plus.net

Auto-reply saying, "Unfortunately we don't pick up any emails sent to this address."

Interesting.

Anyway, had to phone up and explain the lengthy circs verbally. Hopefully will be sorted.

Mark

[#7]

Hey @markv,

Thanks for reaching out to us. I can see that you've spoken to support and this should now be sorted, but if you have any further queries or issues then please let us know and we'll be happy to help