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How do I use my Credit since moving mobile to EE?

FIXED
Kryten
Rising Star
Posts: 85
Thanks: 8
Registered: ‎04-05-2015

How do I use my Credit since moving mobile to EE?

‎20-11-2023 11:21 AM

Since the move across to EE my ex Plusnet mobile account is in credit. Why do Plusnet not transfer that back into my account? And if they don't how do I make use of it?

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MisterW
Superuser
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Thanks: 6,160
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Registered: ‎30-07-2007

Re: How do I use my Credit since moving mobile to EE?

Fix

‎20-11-2023 12:00 PM

It should be transferred to your account automatically once your final bill has been produced, that is assuming the direct debit is still in place.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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Kryten
Rising Star
Posts: 85
Thanks: 8
Registered: ‎04-05-2015

Re: How do I use my Credit since moving mobile to EE?

‎11-01-2024 6:59 PM

Hasn't happened I'm afraid in over two months. Disgraceful. You're about to get a roasting on Trustpilot (if you care that is).

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SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 2,043
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Registered: ‎22-01-2018

Re: How do I use my Credit since moving mobile to EE?

‎11-01-2024 7:06 PM

Hiya @Kryten, 

 

I'm really sorry you have not got your refund, I really would like to look into this for you as I can see the frustration it has caused. I will PM you now!! 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
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