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How long to receive refund after leaving?

Townman
Superuser
Superuser
Posts: 23,700
Thanks: 10,005
Fixes: 168
Registered: ‎22-08-2007

Re: How long to receive refund after leaving?

Bank holidays are not working days.  4th (when @willcutforth posted) plus 10 working days is the 20th April.

It is also a little unclear as to if that is when it will arrive at your bank or when it will be processed to your bank.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Corsa
Grafter
Posts: 54
Thanks: 6
Registered: ‎17-12-2017

Re: How long to receive refund after leaving?

It was actioned internally by a CSC Analyst on the 3rd. 10 working days ago as I said.

“**** *****+ - CSC Analyst
2:41pm, Monday 3 Apr 2023
Dear **** ******,

--internal---

Adjustment applied 16/03/23”

So if it’s processed in 10 working days, it should arrive by tonight as yesterday was the 10th day?

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: How long to receive refund after leaving?

Hi @Corsa I've just sent you a PM asking for some details so I can help out, please send over a reply when you can.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Corsa
Grafter
Posts: 54
Thanks: 6
Registered: ‎17-12-2017

Re: How long to receive refund after leaving?

Thanks @adamwalker,

I’ve responded to it. Smiley