How to purge an old account?

[#1]

Good morning.

No problems, just curious.  Is there a simple, self-help way to purge an old account?

I've got two old accounts that are "closing" but do nothing else.  Years ago, I moved away from Plusnet - so that account is dead but still closing.  A few years ago I returned so have another account.  I've recently moved house but with a gap in service my account was closed pending a new one and service being setup (now done).

I've checked the account pages but can't see a button which simply closes and purges these old accounts?

Jonty.

[#2 · Accepted solution]

@jontysoper You, as a customer, cannot do this, it is something only PN can do - the account system should do it automatically, but is 'broken', so it fails. TBH, I would not worry about it - no-one except PN, can do anything with them.

[#3]

Thanks John.  Just glad I wasn't being silly and overlooking something obvious 😀

Jonty.