I have been moved to a 24 months contract without my consent

[#1]

I subscribed to a 24 months in September by accident as I wanted a 12 month contract, so I contacted customer support and they moved my contract to a 12 months.

I subscribed the contract and everything and thought that was it, in fact I double checked on the website and it was 12 months indeed, dating back to Sept 2022.

Now I thought to shop around before my contract expires and I went to check my contract, just to discover it has been changed to a 24 months again. I didn't receive any email or information about this, nor did I give my consent about it.

Edit: I see there is an accout/billing section, so this might be in there. Any mod that can move it for me? Thanks

[#2]

Moderator’s Note

This topic has been moved from Broadband to My Account/Billing

[#3 · Accepted solution]

Hi @andrewted 

I'm really sorry to see what has happened. I've corrected this now, so if you logout and then back in again, you should find the contract end date shows correctly.

Let me know if there are any further issues.

I hope this helps.

[#4]

Thank you, appreciated it.