I need to know my contract end date.

[#1]

I need to know my broadband/phone contract end date.  This information seems to be hidden really really well.

Can someone point me to where it is?

[#2]

Hi,

It should be on the landing page (Home) of the members centre

As you can see I've got a great deal ! 🤔

Dan.

[#3]

The landing page shows details of my original contract that ended in 2019.  I've had two more since then.

[#4]

Yes there is a problem with the revamped Member Centre Homepage as discussed in this thread:

https://community.plus.net/t5/My-Account-Billing/How-do-I-get-access-to-my-Open-Ticket-s/m-p/1858646...

[#5]

@daveo66 

Look back though past emails or closed tickets in your account. See https://www.plus.net/wizard/?p=search by adding the approximate date span when you took out the contract using 'Closed questions in date range'

[#6]

Hey all, I'm really sorry to see these account issues, and thanks for flagging everybody.

I've raised this with the relevant people and as soon as I know more & got something to share, I'll post back. 

@daveo66

In the meantime, I've dropped you an e-mail from a ticket Here with some details, including your actual contract end date.

[#7]

We've got this issue logged (ref: MC-1877) with our Digital Team.

I can't say when it will be fixed but it's definitely on our radar to fix as soon as possible. 

[#8]

@daveo66 

when I log in via my windows 11 using google I see the correct contract details, like my first post but with the correct prices and date, but when I log in via my Android tablet I see this 

HTH

Dan

[#9]

---

@Gandalf wrote:

We've got this issue logged (ref: MC-1877) with our Digital Team.

---

If that issue is looking at the display of the correct details, can you please add that not all monetary values include a currency symbol.  Such should be consistent.

[#10]

I have the same problem, the information is out of date and complicated by the fact that Plusnet created then cancelled a “repair account” due to system billing issues. I need to know when my contract ends (I think it’s imminent) and what the renewal offer is.

[#11]

Hi @lucy5

I've just dropped you an e-mail now with your contract end date.

We'll e-mail you an end of contract reminder within the last 40 days to confirm this also.

If you've got further queries, feel free to get back to me and I'll be happy to help.

[#12]

Hi @Gandalf my account contract are also reported wrong!

[#13]

@goldenlady46 

This is still logged under ref MC-1877.

Really sorry for the inconvenience

[#14]

Thank you for your help. I’ve received the email with the best renewal deal and am trying to renew but keeping getting a Plusnet error message “Something’s gone wrong…” when I follow the link. Can you help please?

[#15]

Probably best off ringing customer options team

Details for Customer options team are on this page https://www.plus.net/help/my-account/thinking-of-leaving/
0800 013 2632