Hi there,
I believe I have had an incorrect bill for the second consecutive month. I have been charged £65.68 for my broadband and line this month. It looks like a couple of things have been messed up in the bill. I would be grateful if someone could look it this.
My contract will end on 16/10/2024. Haven't renewed yet (will sort it out this weekend). The bill is dated 01/10/2024 for the billing period 01/10/2024 to 31/10/2024.
In the breakdown it shows the following:
Balance brought forward £42.79
Evenings & Weekends Included 01/10/24 31/10/24 £0.00
Line Rental 01/10/24 16/10/24 £14.78
Line Rental 17/10/24 31/10/24 £13.85
Voicemail 01/10/24 31/10/24 £0.00
Unlimited Fibre Extra 01/10/24 16/10/24 £15.51
Unlimited Fibre Extra 17/10/24 31/10/24 £14.55
Incorrect charging - Broadband Subscription Pricing 15/09/24 15/09/24 -£5.19
Payment 09/09/24 09/09/24 -£42.79
Refund Payment 17/09/24 17/09/24 £5.19
Additional Call Charges 01/09/24 30/09/24 £6.99
I think a couple of issues I can see are as follows.
1. I had an issue with my last bill where the full discount wasn't applied and £5.19 was meant to be refunded. If I'm reading my bill correctly it looks like you refunded me £5.19 then took it back.
2. You didn't apply the pro-rata discount between 1/10/24 to 16/10/24 on both the Line Rental and Unlimited Fibre Extra. So the £14.78 and the £15.51 should have had a pro-rata discount applied of £0.57 and £15.51 if my maths is correct.
I belive my final bill should have been about £44.41. Can someone confirm my findings and correct this please.
Kind Regards
