Incorrect Billing on Final Month of Contract

[#1]

Firstly my July bill is inexplicably for £27.02 instead of £17.74.  Can you advise the reasoning behind this and correct the figure please?

Secondly, the same thing happened at the end of my last contract.  A deliberate tactic I presume?

[#2]

@Lynnpin  No you probably don't understand how Plusnet deal with the payments at end of contract. You may get charged for a month in advance and it will eventually be refunded when your final bill is raised which is about 3 weeks after your contract ends.

[#3]

Not very impressive then if that's the case.  I doubt they will refund anyone unless they complain.

[#4]

It is auto-refunded after your final bill is produced, so leave your DD in place until the advised refund is in your account, then close it.

[#5]

Any chance of a Plusnet response please?

[#6]

@Lynnpin Both @RealAleMadrid and I have been around long enough to give you a proper answer, and as I've left PN, I can assure you that is how it works.

[#7]

Hiya @Lynnpin, thanks for getting in touch. I'm sorry for the delay in getting to your post and for the concern caused with your Billing. 

I've taken a look into this for you and provided a more detailed response of what's happened on a ticket here for you: https://www.plus.net/wizard/?p=view_question&id=225864353 Please let me know if you have any further queries at all. 

[#8]

Hello again Lauren,

Thank you for initiating the support ticket for the refund.  However, although the "Charges Broken Down" section of my latest bill shows that the £9.28 overcharge has been deducted, it has also been added again at the bottom thus cancelling out the refund.

By my reckoning the payment should be £7.97 not £17.25.  Can you please advise?

[#9]

Hi there,

The refund's been balanced out on the bill as it's a refund not a credit so you'd have received that in your bank account. 

Can you confirm if you've received it? 

[#10]

Hi @Gandalf,

Thank you very much for your help.  I was expecting a credit on my account rather than a refund so I have checked my bank account now and I can see that it has been received.

Thanks again.

[#11]

Cool. No problem, let me know if there's anything else you'd need help with.