I've just renewed my contract at £23.99 per month with a £1.25 referal discount so monthly bill should be £22.74 but I will be charged £27.38 on the 8th August.
Also, my final payment from previous contract has been charged at £0.51 extra.
I don't understand why this always happens. Please can you advise?
Thank you very much for sorting out the refund. It is much appreciated.
Previously Plusnet did email me with a renewal offer of £22.99 but when I rang to accept the lady said the offer had expired. It wasn't until I started reading a few other threads on the forum that I realised I wasn't the only one this had happened to, especially as the email also confirmed "offers correct at time of printing and valid until your contract enddate".
Moderator's note by Mike (Mav): Duplicate post removed.
Needless to say I wasn't very happy about it but felt railroaded by the lady saying it was only £1 difference. This is made even worse, of course, when you will be bumping up the price anyway at the end of March. I guess it's too late now but sending out offers of "non-offers" isn't what I'd expect from Plusnet.
Sorry about the double post but your system was giving errors and not posting the last paragraph which is above.
