Incorrect Billing

[#1]

Hello there,

I have been charged £32.71 for my broadband and line this month. It looks like the discount applied to each was reduced. I have been charged £27.52 before. I would be grateful if someone could look it this.

Kind Regards,

Marian

[#2]

@marianuk is your contract about to expire ?

You are billed a month in advance , so if your contract is due to expire within the next month, then the discounts will end during the billing period, hence the increased charge. Check the bill breakdown for more details

[#3]

@MisterW  thanks for responding.

My contract will end on 16/10/2024. Haven't renewed yet. The bill is dated 01/09/2024 for the billing period 01/09/2024 to 30/09/2024.

In the breakdown it shows the following:

Line Rental £28.63
Discount -£0.93
Voicemail £0.00
Unlimited Fibre Extra £30.06
Discount -£25.05

All the previous months show the following:

Line Rental £28.63
Discount -£1.11
Voicemail £0.00
Unlimited Fibre Extra £30.06
Discount -£30.06

[#4]

From those figures , it looks like the billing system thinks your contract ends around the 25/26 Sept

I suggest to call customer services to query the bill

[#5]

Will do, thanks for the help.

[#6]

@marianuk sorry about the wrong amount here. Would you prefer this to be refunded or credited?

[#7]

Hi @willcutforth thanks for responding. I would prefer this to be refunded please.

Thanks

[#8]

@marianuk I've just popped over a PM to get the username. Please get back to us and we will sort it .