I upgraded to a full fibre 500 package on 1st April for £28.74 a month.
Then one my first full bill received in April, It was charged at £32.74, and the product charge was being shown as £32.99 not £28.74.
I escalated a complaint through online ticket on 27/4/24 and had a swift response, and by 29/4/24, problem had been solved going forward and a refund of £4.97 issued.
My next bill was for the correct amount of £28.74, however when I logged in in early June my product charge was again showing £32.99, I descaled a complaint ticket on 17/6/24, and as of yet I've had no response what so ever.
And my bill has come out today and yep I've been charge £32.99, which is incorrect.
I tried to get this resolved ahead of my bill date when I noticed the product charge was wrong, but I find it very poor that I've had no response to my ticket for 14 days and counting, and this issue has reoccurred again when I was told it was fixed 2 months ago.
My product charge needs correcting to £28.74 a month and a refund issued for the amount I've been overcharged again on this months bill.
Hopefully someone on here can help me
